Terms & Policies

Upon receipt of order you will be contacted with shipping ETA & availability. Once approved payment is due in full prior to shipping. In the event of "pre-orders" meaning products that will be made to order, a non refundable 50% deposit is required. Payment is accepted via Zelle or Square invoice (which incurs a 3% processing fee). Payments not received within 2 business days of invoice may result in a delay of shipping.

Payment

Opening order Minimum: $500

Reorder Minimum: $300

Foot Treatment: 20 unit minimum (mixed scent ok within the 20)

Soap in a Loofah: 12 bars / scent required. For 25 units or more per scent 3 month lead time may be required. Contact for immediate availability

Minimums

Shipping Policy - the basics

Retailer is responsible for shipping costs (which will be included on invoice) and releases KARLA HAUGEN, Lauren Charles Soap & k.h.designs from any loss or damage of product that may occur while shipping. Replacement of damaged products is the sole responsibility of the retailer. Best shipping practices will be upheld by vendor.

Product Variations

While the same recipe will be used, please note that there is natural variation that occurs in all products. Scent, color, and size may vary slightly from batch to batch. Retailer would be contacted in the event of a recipe change. Loofah soaps will fall between 4-5oz in weight.